Our Development Team may request crash reports from your device when troubleshooting issues. To generate a crash report and send it to us, please following the instructions below:

1. Sync your device with iTunes on your desktop.
2. After syncing, check for crash logs -- a location for each operating system is listed below.
3. Look for files starting with iteleport*.

Operating System	Location
Mac	~/Library/Logs/CrashReporter/MobileDevice/
Windows 10 / 7 / Vista	C:\Users\\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\
Windows XP	C:\Documents and Settings\\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\

Please e-mail the crash reports to our support team.