Frequently Asked Questions

What computers does iTeleport support?

We support almost any flavor of Windows, Mac, and Linux.  See the Supported Platforms section of the Tech Specs page to see the full list of supported operating systems.

What devices does iTeleport support?

iTeleport runs on any iPhone, iPod touch, or iPad running iOS 3.0 or later.

What is iTeleport Connect? Is it required to use iTeleport?

iTeleport Connect is a helper application that automatically configures various network settings for you automatically. This is mostly helpful for users behind a home router, but it is not mandatory – instead you can configure all these settings manually or if you have a static IP address you may not have to do even that.

Can I access my computer when I'm on 3G or a different Wi-Fi network?

Yes. Install iTeleport Connect on your computer to enable accessing your computer when you're not on the same Wi-Fi network.

Do I need to purchase iTeleport multiple times for each of my iOS devices?

No, you only need to purchase iTeleport once. Since iTeleport is a Universal app in the App Store, you will be able to download iTeleport to all of your iPhone, iPad, and iPod touch devices.

Are multiple-screen displays supported?

Yes.

Does iTeleport support SSH encryption?

Yes!

Can I play audio from my computer on my device?

No, we do not currently support audio at this time.

Can I play video from my computer on my device?

Yes, you can play video, but it's usually pretty slow. Improving the performance is something we're working hard on.

Will Flash work when I'm browsing the web? What about Java?

Yes, Flash, Java, and any other platforms are supported. Browse the full web with iTeleport!

Can I connect to multiple computers with iTeleport?

Yes, you can configure an unlimited number of computers to connect with.

Can I wake up a sleeping computer with iTeleport?

Yes!

Why does iTeleport ask for my Gmail credentials?

• Using a Google account is not a requirement with iTeleport -- you can always use other methods to set up networking between iTeleport and your computer, and many users use these features daily. The manual setup guide is described on our site, and although it is a little cumbersome, it gets the job done: manual setup guide.
• If you do use a Google account, the only aspects of the connection that Google helps with is in establishing a network connection between iTeleport and your computer. Why do we do this? Because the other alternatives (e.g. the manual setup guide) are very complex for laypeople to set up themselves, and we've put in a lot of work to leverage Google's infrastructure to simplify the connection setup for you. If you've ever used Google Talk to have a voice or video conversation with someone else, we're using the exact same method to provide a remote desktop 'conversation' between your iPad and the computer. The network connection itself supports encryption, so no one other than yourself and your computer can intercept the information (screen view, key presses, and mouse movements) traveling over the network. Moreover, in most cases, Google's servers are only used to set up the connection, not to relay the traffic for the entire connection. And finally, your VNC password is known only to you -- and so no one can access your computer without this password.

How do I send you the iTeleport Connect log?

If the iTeleport Connect window is not visible, go to the statusbar icon and open it.  Click Advanced Settings, and then click the Save Log To File.  Attach that file in your reply email to us.